My eyes nearly bugged out when I came across this discussion. The timing is spot on. I was just talking about this. My hat is off to VA coach Reese Ben-Yaacov who was willing to be open about a tough subject. Do you resent your VA clients?
Everyone resents a client now and again. If you say you’ve never been frustrated or made angry by a demanding client, well, either you’re fibbing or I gotta get a pair of those rosy glasses. Resenting your clients is normal, although not too healthy. The best way to avoid resentment and toxic clients is to prepare in advance.
Here’s my short response to Reese’s post on Linked in:
Learning how to set kind expectations so you and your clients can work more productively, with less stress and be happier with the outcomes and each other is a big part of running a successful business. A large part because being miserable is not worth the money.
…Yes, you gotta stand up for you, and no, it doesn’t have to be a fight. It can be a conversation where you explain what works and what doesn’t when working with you. Reese is right; you’re better off. You now have a good idea of what that type of client looks & sounds like so you can avoid her/him in the future. And, maybe even a product idea!
I have a lot more to say about setting expectations. You can read my 3 ingredients for great client relations and setting expectations here.
What do toxic clients look like and how do you handle them?
Tags: bad work relationship, challenging clients, client relations, client resentment, Client Whisperer, dina eisenberg, emotions, kind expectations, resentment, SpeakupPowerfully, toxic clients, toxic cllients, virtual assistant